Terms of Service

About these terms

These terms cover use of the website and set the general basis for our work. Each client engagement is also governed by a separate proposal or agreement. If that agreement conflicts with these terms, the agreement takes precedence.

Use of this website

You may use this site to learn about LoopLabs and contact us. You agree not to misuse it, attempt to gain unauthorised access, interfere with its operation, or use its content for unlawful purposes.

Information on this site

Content on this site, including examples, figures, and calculators, is for general information only. It is not a quote, a guarantee of results, or professional advice. Pricing and scope are set only in a written proposal after a walkthrough.

Engagements

Services are delivered under the engagement model agreed in writing: setup fee plus monthly subscription, development fee plus optional care plan, or monthly retainer. The proposal defines scope, deliverables, fees, timelines, usage caps, and support terms.

Fees and payment

Fees are as stated in the agreed proposal and are exclusive of applicable taxes unless stated otherwise. Usage-based costs, such as calls, messages, or AI model usage beyond an agreed cap, are billed as set out in the proposal. Late payments may result in suspension of hosted services after written notice.

Client responsibilities

AI output and human review

Our systems are designed so that people keep control of judgement calls, exceptions, and approvals. AI output can contain errors. You remain responsible for decisions made and actions approved using our systems.

Intellectual property

Under the development fee model, you own the delivered build once paid in full. Under the subscription and retainer models, we retain ownership of the software and grant you a right to use it for the term of the engagement. In all models, we retain ownership of our pre-existing tools, components, and know-how, and you retain ownership of your data.

Confidentiality

Each party will keep the other’s confidential information private and use it only for the engagement, except where disclosure is required by law.

Limitation of liability

To the extent permitted by law, LoopLabs is not liable for indirect, incidental, or consequential losses, including lost profits or data. Our total liability for any claim relating to an engagement is limited to the fees paid for that engagement in the twelve months before the claim arose.

Termination

Either party may end an engagement as set out in the agreed proposal. On termination, fees for work performed remain payable, and we will return or delete client data as agreed.

Governing law

These terms are governed by the laws of the Republic of the Philippines. Disputes will be subject to the exclusive jurisdiction of the courts of Taguig City.

Contact

Questions about these terms can be sent to ask@loop.com.ph or Unit 707 Avida One Park Drive, 11th Drive corner 9th Avenue, BGC, Taguig, Philippines.

Changes to these terms

We may update these terms from time to time. The effective date above shows when they were last revised.